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Resource Type: Videos

The 2022 Mass Save Rebate Program

Brett Rogenski of N.E.T.R., Inc. talks about the Mass Save rebate program for air source heat pumps, and explains both whole home and partial home rebates, as well as how N.E.T.R. can help.

Hi, I’m Brett Rogenski, general manager with N.E.T.R., Inc., and I’m here to talk to you today about the Mass Save program rebates for air source heat pumps. There are two primary rebate packages that are available. The first one is a whole home rebate. That is where you’re eliminating your fossil fuel based heating system and moving solely to air sourced heat pumps to heat your home. Great way to decarbonize your home. It’s also a great way to qualify for that max rebate of up to $10,000. It does have some stipulations regarding the way controls are set up in your home, as well as the fact that you have to have an energy audit to help tighten up the envelope of your home and make sure that your home is energy efficient.

The second option is partial home rebates. Partial home rebates are where the air source heat pump will essentially supplement your existing fossil fuel based system and become the primary source of heat, but that fossil fuel system is perhaps still taking on part of the house where it wouldn’t work with the air source, or perhaps taking on some supplemental heat during extreme conditions.

So, one great thing about N.E.T.R. that we do very well — we’ve been working with Mass Save for many years and we have an in-house team that acts as a concierge to lead you through the process. We do a ROI calculator for you. We help provide you all the documentation that you need to maximize your Mass Save rebate. And we have people who specialize in bringing you through that process. I hope this gives you more information so that you’ll want to find out more about the Mass Save air source heat pump rebate program.

Air Source Heat Pump Applications in Your Home (Video)

In this video, Mike Cappuccio from NETR, Inc talks about air source heat pump applications in your home. He shows off different types of indoor and outdoor equipment, and he explains how they work in different parts of the home. 

Hello, I’m Mike Cappuccio and today’s video is going to be about how you can use and where you can use different types of indoor and outdoor units from Mitsubishi Electric in your home. So we’re going to be going through this video today, as we walk through it, we’re going to be showing different outdoor units, different indoor units, different types of actual wall-mounted, floor-mounted, and ducted-type units. All these different types of combinations and units that you hear about all the time and how they would work in your home for different types of scenarios you would maybe have in your home.

Single-Zone MUZGL Outdoor Unit

So what we have here is an MUZGL style unit. Now, this unit here does not provide full heating at the low, low temperatures. So this unit would be good if you just wanted a little bit of supplemental heat, maybe in your home, in an area of your home. This unit also comes without heat. It comes with cooling only too. So if you were just looking to air condition a spot in your home, not your whole entire home, because this unit only comes made or designed as one outdoor unit and one indoor unit that go together.

So the indoor unit that would go with this would be the GL style indoor unit. It’s our basic indoor unit, wall mounted. So it could either be a wall mounted air conditioner, or it could be a wall mounted heat pump. All right, depending on how you buy this. You buy this with cooling only you don’t get the heat, you buy it with heat, you get the heat. It’s more of a supplemental heat, maybe good for around 30 degrees, outdoor air temperature.

This most commonly is used in a family room, possibly an addition to a home where you just really want air conditioning and some supplemental heat. There would probably be a full source of heat in that area. Very common unit that gets sold a lot in homes in big living rooms, kitchens, dining rooms, bedrooms, things like that, where there’s only one… You only want to do one area of your home. This is what we call a single zone system. One indoor, one outdoor.

FS-Style Hyper Heat Unit

What we have here is an FS style unit with one outdoor unit and one indoor unit. This is a hyper heat unit. Everything you see with hyper heat is an H2I logo you’re going to see on the actual outdoor unit. Now a lot of people say, well, what the heck is hyper heat, Mike? Well, in previous videos, I had shown you a unit that would only heat at let’s say, 30 degrees, outdoor temperature. So what do I mean by that? At 30 degrees the unit is only going to produce so much heat. As it gets colder, the unit is going to produce less heat.

With hyper heat that’s not the case. When it’s minus four degrees outside, zero degrees, if this unit is an 18,000 BTU heating and cooling air conditioner, it is going to provide 18,000 BTUs of heating and cooling at those low temperatures. Especially the heating side. That’s what I want to focus on right now is the heating side.

So where would I use this particular type of wall mounted air conditioner unit? It’s really not even a wall mounted air conditioner. It’s a wall mounted heat pump because this provides heat as well. Again, this is the highest efficiency unit that we make from Mitsubishi Electric. And where does this go? Where can this be used? Well, this can be used in a variety of different spaces. I’ve seen it used in hundreds of applications and I’m not even kidding when I say hundreds of applications. I could go on and on about this.

But the most common spots, I’ll probably give you four or five of them right now, are additions on a home where you might put a family room on the back of your home. This unit would go in there. A three season porch that gets converted to four seasons and you need heating in it. A lot of times those sunrooms, those three season rooms, they’re actually only two season rooms because it gets so hot in the summertime you can’t use it and it’s so cold in the wintertime you can’t use it. It’s only actually only a two season room. This will make it a true four season room because it will now have heating and cooling at the warm temperatures and the cold temperatures.

It can be used in a bedroom, hot and cold bedroom spaces, a very common spot of where this gets used. This gets used in basements a lot. It does have a dry mode on it as well that will dehumidify the basement too. So you can use it in those areas. Where people refinish their basement it’s a really nice system for that. Comes in up to 18,000 BTUs. Again, the highest efficient unit you can get. I’ve seen it used in man caves. I’ve actually seen it used in net zero homes where only one unit was actually put in the home in the living room to heat and cool an entire home that was so tight with insulation, and air sealing and everything that the house had such a low heat load. They could only put in one wall mounted heat pump at that time. Then they were using transfer fans to move the air around in those areas in those net zero type homes.

But this unit is very, very versatile. It’s probably one of our top movers, or top sellers that we sell every day in additions, homes, spaces. Rooms over garages, this can be used in. I’ve actually seen it used in garages in a workshop. I’ve put this unit in people’s garages where they have antique cars, high end cars, where the garage needs to be air conditioned and heated in the wintertime too. It’s a very, very versatile unit. Can be used in multiple different spaces.


Now we’re over here at our MUYGL series, that 24,000 to 36,000 BTUs. You can see the outdoor unit’s a little bit bigger. This only comes in a one on one system, one outdoor one indoor unit. You can obviously see the indoor unit is a little bit bigger than the units that I showed you previously. But spaces where this can be used, this is a very versatile unit. This is a big spaces air conditioner or heat pump. Comes in both. Can come in air conditioning only or heat pump. Most common is the heat pump.

But I’m going to give you a lot of areas where this can be used. So as far as spaces go, I want you to think of a split level home where you kind of walked down the stairs and you walked up the stairs. They’re roughly about 2000 square feet or so and the dad had maybe built the wall mounted air conditioner into the wall in the living room, dining room combination. It’s been rattling the wall for years, or it might have died. This is what goes in those places, because this is 24,000 to 36,000 BTU. So this can handle anywhere from 80 square feet to 1200 square feet, depending on the area. A nice big wide open area, those split level homes where you were trying to cool this big area. A lot of times we put this in split level homes and the air conditioning goes right down the hallway. Kind of tempers off some of the bedroom areas in there.

This unit can also be used in commercial spaces where we’ve used it a lot. For Example, small convenience stores, card stores, ice cream stores, things like that. Maybe even small diners, restaurants, things like that get used a lot for supplemental cooling where they put it on the wall. A lot of times when you have a lot of people in an area or a restaurant in the summertime, you need additional air conditioning. This is the perfect solution for that. I’ve put two of these units in certain spaces, 36,000 BTUs a piece. Now you’re putting in 72,000 BTUs of cooling into a space like that. Again, they just go right on the wall, drill outside. Two units will sit outside and away you go, but this is a great, great unit to use in those types of applications as well. Basically designed for big open spaces, whether it’s you have a lot of people you need additional cooling or you have a big wide open space that needs cooling and heating.

Multi-Zone Equipment

Now we’re moving into the multi zone equipment, where you have one outdoor unit with multiple indoor units. I guess a lot of people ask us, “Hey, do I need a multi zone unit? Do I need a single zone unit in my home?” Well, a lot of it is different applications and where we would use a multi zone unit. So these multi zone units, you can put anywhere from two indoor units on one outdoor unit, up to eight indoor units on an outdoor unit. So different types of applications where you would use this.

I have two indoor units on this particular outdoor unit, one to the right and one to the left. Designer indoor series wall mounted air conditioner and a regular GL style wall mounted air conditioner over here. So types of applications where this can be used, this is a great fit for addition. Let’s say you have a downstairs family room addition where people go off the back of their house. They put a family room on the bottom and maybe a master bedroom above it. Now you don’t want to use the existing heating and cooling system in the home.

Probably won’t be big enough for size, big enough to even take on the additional space. So a real cost effective way to do this is two wall mounted heat pumps on a dual zone unit. You take an outdoor unit that’s available on hyper heat and regular heating. I would recommend using the hyper heat at that point.

Most new additions are very well insulated. They’re built to code. Building code today, which is very tight. So we can do two wall mounted units on the outdoor unit, put one in the master bedroom, one in the family room. Very, very common application. A lot of times you go into homes where it’s an older style home. It might be a Cape home, or let’s say it’s an old ranch style home where it’s empty nesters, just husband and wife still live there. Living room, dining rooms open to each other. We put one unit in the bedroom and one unit in the living room, kitchen area. So now it all works very well where you just put two units on it. Sometimes it’s three, because you can do up to three on this style unit with one outdoor fan. If we’re going to go into more, we’re going to go to probably a two fan unit or a three fan unit. But you can maybe put one in the office, the den, the bedroom, the kitchen area.

Hyper Heat Multi-Zone Outdoor Unit

Now we’ve moved over to the bigger multi-zone outdoor condensing units and where these are used. So again, you see the H2I logo on the front that tells us that it is hyper heat. That tells us it can heat at the low temperatures. This unit gets used in a lot of whole home applications. Now what do I mean by that? You can put up to eight indoor units on this outdoor unit. It’ll produce up to 48 to 54,000 BTUs of heat. Pretty much what a regular furnace would produce in your house. So these are used a lot in whole home applications. Again, you can put up to eight indoor units on it. So there are a variety of different types of indoor units that we can use with this particular outdoor unit.

One thing different on this outdoor unit compared to the other multi zone units I showed you previously is this needs what’s called a branch box. This is where all the indoor units come back and get hooked up to. Now, if you were going to use eight indoor units, you’d need two of these branch boxes, because you can see I have 1, 2, 3, 4, 5 indoor units on this one, but I would need another box that I can do three to do the actual eight. So now these actually go and get piped to the indoor units. So these can go down over here.

If I scroll over here a little bit further to my floor mounted unit, in a whole home application, I could put a couple of floor mount units downstairs in an open area. We can use wall mounted units as well as floor mounted units. We can even use ducted units up in an attic and mix and match through all types of different applications of the whole home that we would be using. This is our whole home complete system.

MLZKP Ceiling-Mounted Unit

One indoor unit I have not shown you yet is the MLZKP unit that goes up into the ceiling. I’m going to show it to you up above my head here. It’s hanging down. This sits right in between the bar joist, so the rafters of the home. It can fit in a 16 on-center area and a hole would get cut into the ceiling and this would go up. So you see the black section of that. You do not see, that is going to sit up inside the ceiling. All you see is this white faced grill that would be flush with your ceiling at that point.

This comes in 9,000 up to 18,000 BTUs. It only has a one way blow, the air comes out one spot and goes in the front. It’s called the easy fit unit. Can be used with multi zone and single zone as well.

The types of applications where this is used, this is used in a lot of whole homes in master bedrooms where there’s an attic above there. Where you can get to the stuff above the top of the unit. But this is a lot of where people don’t want to see a wall mounted unit in the wall and they want something flush in the ceiling. This can be used in those types of applications. This is also used a lot on new construction as well.

 SLZ12 Ceiling-Recessed Unit

One more ceiling recessed unit that I haven’t shown you is the SLZ12 unit. Now this air comes out in four different spots. You can see on the perimeter of it. We have four spots where air blows out and the intake that pulls in through the middle. Again, this is what you would see on the ceiling, a two by two flush grill that would actually sit in the ceiling. Now this cannot fit in between 16 by 16 on center joists. So there would be some carpentry that would need to be done to put this in. We’ve put this in a lot of big family rooms, big high open areas. This also works really great in small office spaces as well, where you might have four or five small offices on a multi-zone system where you might want to put four or five of these in an office area. But it definitely needs a little bit of construction work. Works very well on new construction as well.

SEZ Low-Static Indoor Unit

Now I’m going to move into the units that we can actually use duct work on and mix a ductless and ducted system. So what I have here is a low static indoor unit. This is what we call our SEZ unit and you can see in the front, this is where the air comes out. That’s about six inches by 30 inches. That’s the opening that would come out. Now you’re probably saying, well, where would I use this type of unit and what type of application? This can be used in multiple different types of applications. It can be used with a one-on-one one outdoor condenser or in a multi zone application in a whole home.

The most common and populous space where this gets used is a master bedroom. Very quiet unit, because it doesn’t have a lot of static pressure. So it keeps the bedroom very, very quiet in a nice quiet area where you’re trying to sleep at night and it can also feed the master bathroom too. You don’t want to put this in an area in a big wide open area or try to do two or three bedrooms with this, because it just does not have the static pressure to do that. It’s a very low static unit, very quiet and has multiple fan speeds on it as well.

Multi-Zone Ducted Application With Backup Electric Heat

Now I’m moving over to another unit that you can put duct work on as well, and it is used in a multi-zone application, and it is always used a lot of times in a whole home application because this can do a very big area. It also has the ability to have backup electric heat on it. There’s an electric heater that can sit on the top of the actual area. Now this can be used in an attic along with multiple floor mount units, wall mount units or whatever and we could do the whole top floor of the home, say it had three or four bedrooms upstairs. We’d put this up in the attic. We’d do duct work, make that into one zone and basically like central air conditioning system, we would put this to just do the top floor and mix and match it with wall mounts and ducted units as well.

Any space or any type of home that you have, you can use Mitsubishi Electric heating and cooling products to heat and cool your entire home. We’ve been doing it for years and years and years now, whether it’s replacing a boiler, adding a heat pump to your system, integrating controls into the existing home, doing an addition on a home, doing a whole home, doing a man cave, doing a home office, whatever it might be. We’ve seen all of these spaces in all different types of homes, in all different types of areas over the last 35 years of being in business. You can use these products just like you can use any other product to heat and cool your home. So feel free to reach out to us. We have a wealth of knowledge of what we’ve done with these products. I’ll tell you, if you have an application we’ve probably done that type of application and can help you with that planning.

Wall Mounted Air Conditioners (YouTube Video)

In this video, Mike Cappuccio from NETR, Inc. shows off different models of Mitsubishi air conditioners. Learn which air conditioner is right for your space. Look at basic models and AC units with advanced features.

Base-Model Wall-Mounted AC

This is a typical wall-mounted air conditioner from Mitsubishi Electric. This is a base model wall-mounted air conditioner. It starts at 6,000 BTUs on the multi-zone system and goes up to 18,000 BTUs. This is about 31 inches long, 12 inches high, maybe comes off the wall about eight inches. Again, this is a basic wall-mounted air conditioner from Mitsubishi Electric. It only comes in white.

Air comes out the bottom, blows out the bottom and the air actually sucks in on the top. You really can’t see it from here, but the return air is on the top, comes out the bottom. Filtration is inside in the front, and the filter can be washed and cleaned. Again, this is the real basic down and dirty wall-mounted air conditioner from Mitsubishi Electric.

MSZFS Wall-Mounted Air Conditioner

I’m now going to get into some of the more advanced wall-mounted air conditioners that you can get from Mitsubishi Electric as well. Okay, so next we have the MSZFS wall-mounted air conditioner. It’s a little bit different from the GL that I had shown you previously, where this basically has a dual fan system in it. So we have two spots where the air comes out.

This as you can see is a little cut in the line here. These veins, you can have one going down, one going up, pointing out to different sides of the rooms. It also has the IC sensor on it as well over here on the left hand side of the unit. On the right hand side of the unit, I’m sorry that actually senses the space. So it’s always scanning the room. It’s looking at the temperature. It’s looking at the people in the space. So this is a very, very complex wall mounted air conditioner that does work with multi-zone and single zone units.

Filtration again, is inside. Little bit different filtration, this has a charcoal filter and an anti-enzyme filter as well. It can be washed, can be cleaned, and comes down.

High-Efficiency Indoor AC Unit

This is our high efficiency indoor unit. It’s a little bit bigger than the GL wall-mounted air conditioner. This is about 38 to 39 inches, and it comes off the wall a little bit further, probably about another inch or two.

GL-Style AC Unit

Next is the GL style unit that is a little bit bigger than the wall-mounted air conditioner. This comes in 24,000 BTUs, 30,000 BTUs and 36,000 BTUs. You can see, this is physically bigger than the GL style I had shown you in an earlier video… This is about 43 inches long. It comes off the wall probably about 12 inches versus eight inches. So it’s a little bit bigger than the other style unit, the base unit that I had showed you earlier. The reason why it’s bigger is it’s bigger capacity. All right.

So this again comes in 24,000, 30,000 and 36,000 because the capacity is bigger, the indoor unit is bigger. Air blows out the bottom, sucks in the top. Again, filtration in the front. Filtration is definitely bigger because the unit’s wider. So the filters are wider. Can be washed, cleaned, taken out, put back in away you go. Okay.

MSZEF Wall-Mounted Air Conditioner.

So now moving over to the MSZEF style wall-mounted air conditioner. Now you probably say, well, it’s white. It’s square. It looks pretty much like the GL wall-mounted air conditioner. Well, it does in a way, but I want to explain to you the differences of this wall mounted air conditioner.

This is definitely a little bit squarer. It has nice fine lines to it. It’s not curved. Everything is definitely squared out, and the corners are nice and neat. They basically call this the designer unit. This unit here comes in different colors though. I’m showing it to you today in white, but this does come in a silver color, almost like a stainless steel refrigerator, stainless steel appliances.

Oh, where would that wall mounted air conditioner be good? What type of spot? Well, kitchens. Kitchens and where there’s stainless steel appliances. We use the stainless steel color wall mounted air conditioner in those areas. Looks really, really nice. Then it comes in black. Where do we use black? I actually have a black one in my home office myself. It’s right above my big black TV. So it looks good in man caves, looks good in areas where there are black televisions in a room. So again, three different colors, white, silver, and black.

Air comes out the bottom too as well and blows out the front. Filtration is inside. Same basic filtration as the GL unit. Pops right down. Take the filters out. Wash them, clean them but again, it’s not curved in the front. It really gives a nice look to a room for more of a high end room or where it would really fit into a nice modern space.

MLFZ Floor-Mounted Wall-Mounted Air Conditioner

So now we’re over here at our MLFZ floor-mounted wall-mounted air conditioner. So again, it mounts on the wall, but it sits down by the floor. Little bit different than everything I’ve shown you previously because it is down on the floor. But again, it is still a wall-mounted air conditioner. The air does blow out the top. These veins do open up. Filtration on this unit is actually in the front. So the actual filters on this are right here. They open a little bit differently. How it comes down, you can see filters are a little bit bigger than what the normal ones are but they’re still in the front.

It only comes in white. The air gets pulled in through the bottom and gets pushed out through the top. Actually, if you see my finger here and I’m rubbing it along the back here, it kind of drops off a little bit. The reason why, if you were going to wall mount this in a new construction or in a knee wall of some sort that you had space behind the wall that you could get into. You could actually recess this unit into the wall about two inches only leaving about four inches of it that would stick out into the space.

So again, floor mounted, wall-mounted air conditioner, a little bit different than what we’ve seen. Very popular in spots where you only have a low wall where you would be able to install something where a high wall-mounted air conditioner couldn’t be used. You could go to the floor mounted wall mounted air conditioner.

Why Choose a Mitsubishi Diamond Elite Contractor (Video)

Mike Cappuccio from N.E.T.R., Inc. talks about why you should choose a specialized contractor. In particular, he talks about the value of hiring a Mitsubishi Diamond Elite contractor, and he explains how this program works.

How Do You Choose Between Multiple Contractors?

Most times people will go to the internet to find a contractor and they’ll search. They’ll probably want to get three quotes and they’ll search three different contractors. Probably my first thing that I would look at is, myself personally, is if I call three different people and I would want all three of them to respond to me within at least 24 hours to do what they’re doing.

There are a lot of different contractors who do a lot of different things. I feel that the homeowner should look for someone who specializes in what you want done. There’s a lot of contractors that do a lot of things. There’s contractors that do carpentry, there’s contractors that do electrical, there’s contractors that do plumbing, and there’s contractors that do HVAC.

Then there’s this one contractor who does all of those things I just mentioned. What are you really good at? What do you specialize in? Do you specialize in all four or five of those topics I just discussed? Probably not. Probably one of those topics is really what you specialize in. In the industry that we’re in, the HVAC industry, you want to make sure that again, with HVAC there’s four or five different types of HVAC.

There’s wet heat, there’s dry heat, there’s ductless heating and cooling and that’s what we specialize in. We don’t specialize in boilers. We don’t specialize in putting in oil burners. We specialize in Mitsubishi ductless heating and cooling products. That would be the type of contractor I would be looking for, someone who specializes in that.

What Is the Mitsubishi Diamond Contractor Program?

The Diamond Contractor program, John, is broken down into three types of Diamond Contractors. It’s a group of contractors that basically Mitsubishi has selected to partner with. Basically you’re part of their network, their Diamond Contractor network. But within the Diamond Contractor network, there are three different types of Diamond Contractors. There’s what’s just a Basic Diamond Contractor. Then there’s a Diamond Preferred Contractor and then a Diamond Elite Contractor.

There’s three different levels of contractors and it basically works on a point system. It’s basically designed by how much time and effort you as the contractor actually put into marketing, selling, installing, and providing A + customer service to these customers that you’re dealing with that want to buy these products and have them installed.

What Do You Have to Do to Become a Mitsubishi Diamond Elite Contractor?

There’s multiple different facets of the program. Probably some of the things that really touch on it is the training. There’s training that you have to do and you get X amounts of points for those trainings. There’s technical trainings for your technical teams that are actually installing this equipment. So there’s installation training. Then there’s advanced service training for the people that need to fix the product. You’re getting more points as you’re doing these trainings. By sending more people, you get more points. And obviously the more people you have trained, the higher the level of the dealer that you become.

And then there’s also sales training for our sales teams that go out. And I don’t just mean how to push something down someone’s throat and how to buy it. It’s more of how they design it, what different applications you can use these products in, because these are some of the biggest problems that we see with people that don’t specialize in what we do. Things are either put in improperly because of lack of training. Lack of knowledge is usually what you’re going to see. It could all get fixed with some type of training. There is sales training, there’s applications training, there’s actual business training as well to help some of the business owners as well achieve certain things of how they’re trying to accomplish things.

But the training is a big part of the actual Elite Contractor program. The more training you do, the more points you get. There’s a lot of other things that come into that Diamond Elite program as well that will create points for you. They call it the contractor journey. And for every journey that you continue on, you get more rewards for it and to get to a higher level of a contractor.

What Rewards Do You Get From Mitsubishi?

There’s rewards and then there’s other things that roll with the marketing side of it too, but the reward side of it is you get certain points for what you do. You’ll also get different types of technical training and things like that. I consider those rewards to myself, that we can actually do what we need to do.

We actually have merchandise. We have clothing. We look professional when we go out there that we can get through rewards points. We actually have gifts that we can get that we can use for our sales contests. We actually have gifts and things that we buy through our rewards program that we actually distribute to the team and our yearly party that we have, we reward everybody for the jobs that they’ve done, everything that we’ve accomplished throughout the year.

What Support Tools Are Available to Contractors?

There’s MEView that is actually an application that can go onto an iPad that you can take and accelerate a picture of an indoor unit or an outdoor unit. Show it outside the house, show it inside the house, show how it can be used. There’s MyLinkDrive, which is an application of tools. It’s an online tool that we basically see any piece of equipment that has ever been sold by Mitsubishi going back multiple 30 years of wiring diagrams, what type of refrigerant, what size line sets they use, what can match up with what on the actual MyLinkDrive. There’s so many different tools of ways you can find controls and different things on that particular site.

And then one of the other good tools that we use in a home is our Sales Builder Pro tool, which is a sales program that actually works in conjunction with their Diamond System Builder tool which allows, again, from an application standpoint, allows the salesperson who’s doing the design, you really can’t choose the wrong equipment that can go with the wrong equipment. What do I mean by that? With this tool, if you have an outdoor unit that you can only put three indoor units on, in a multi zone, it won’t allow you to pick four units. It won’t allow you to oversize the system and pick too many or too big of indoor units with that system. And that’s a benefit we get as a tool through Mitsubishi Electric to help offset some of those costs with that too.

I’m going to roll back to what I said at the beginning of the interview, John. When you think about a contractor, I don’t know if you’ve ever done it yourself, but I’ve called two and three contractors. Sometimes you don’t even get phone calls back. The way it works is, a homeowner goes to the Mitsubishi website which they’re spending, again, marketing dollars on that we are involved in as the dealer, and the homeowner actually goes on to the Mitsubishi website.

They fill out an application saying, “Hey, we want a contractor to come out to our home and look at this.” Our code of ethics is we need to respond to that lead within 24 hours. We need to go on, accept it. Say, “Yes, we’re going to take this lead. Yes, we’re going to call this homeowner. And yes, we’re going to go out to the home and provide a quote for them to do this actual job for them.”

And then there’s a certain code of ethics we need to stand by when we go out there, how we need to dress, how we need to treat the customer. Has the salesperson that’s going out to the home done sales training, have they done applications training, and then vice versa when it is sold, the code of ethics is you’re to put trained technicians that have been through training that know how to install the product properly into their home.

It’s the benefit of the homeowner to really pick a Diamond Elite Contractor, and not only picking a Diamond Elite Contractor, but how many points does that Diamond Elite Contractor have? How much training have they done? How many leads have they received? The biggest problems we see are installations that are not put in properly most of the time. Bad wiring, line sets that have run too long from the indoor to the outdoor unit, they have extended links. And again, like I’m saying, a lot of that can be fixed through training.

What Warranties Are Available From Diamond Elite Contractor?

There’s a couple different warranties. Obviously you get the 12 year parts on there and 12 year compressor warranty. That’s all covered for the 12 years for the homeowner that lives in the home. That’s no charge for them if a part goes bad, we replace the parts at no cost. The labor is an additional cost. The other thing is with a Diamond Elite Contractor, we have what’s called the Make it Right Program. And as an Elite, you’re the only one who has that. That’s the Make It Right program. So something is not right at that home, we as a Diamond Elite Contractor need to fix that problem in conjunction with Mitsubishi Electric.

So let’s just say the indoor or the outdoor unit is not functioning properly. We’ve been out there two or three times and the customer just feels like, “Okay, this outdoor unit is just not functioning properly. I want a new unit.” That’s usually what’s going to come up. We have a code of ethics and as a Diamond Elite Contractor, we just take that unit out, send it back to distribution. No questions asked, get a brand new outdoor unit, go back, install it, get paid by Mitsubishi Electric to install it. So it’s a very good warranty program for the homeowner. These are probably the best benefits to the homeowner when they’re picking their contractor is knowing what can this contractor not do for me upfront, but what can they do for me afterwards.

What Does Being a Mitsubishi Elite Contractor Mean for the Consumer?

When picking a contractor at the end of the day, really understand who you’re picking, what you’re choosing, looking at this Diamond Elite Contractor and kind of, “Okay, they’ve gotten to that level, but actually how many points might they have above and beyond where they need it to be? How many systems have they installed?” What can you do for me a year later or after the fact, because look, everything is all good in the beginning. When people come out to their home, they like the salesperson and then I’ve seen so many things go bad after they like the salesperson and then they go to the installation process.

Just really understanding, maybe even looking at jobs that this contractor might have done, contacting some of the actual homeowners that they did the work for. Go on. One of the biggest things is reputation management. Go on, look at the reviews, look at what the customer’s done. No one’s perfect. There’s always going to be a couple of two star reviews there. Look at the two star review and reviewer, but look at the two star or three star review and say, “What did the contractor do to rectify the two to three star type review? What happened with that?” It’s really, really looking at that contractor in depth at what they’re doing.

Why You Should Consider a Heat Pump (Video)

Mike Cappuccio talks about why homeowners should consider heat pumps for a greener way to heat and cool their homes.

I’m Mike Cappuccio, the founder of N.E.T.R., and today I am here to talk to you about a greener way to heat your home.

When we look at oil and gas, these are all sources of non-renewable energy. And at some point, probably within the next 50 years, we’re going to run out of natural gas and we’re going to run out of oil. So we got to be looking at alternative ways to heat our homes over the next 30 to 50 years.

Massachusetts has a goal in place by 2030 to reduce the carbon footprint, because when you’re burning natural gas and you’re burning oil, these are some of the things that are contributing to the climate change and what’s happening in the country today, and in the world. So I think we’ve really got to be looking at, “what are the alternative sources to heat our home?” Well, the heat pump.

The heat pump’s been around for years. I’ve been selling heat pumps and installing heat pumps for 32 years now. They do heat your home. They will work, and they will heat your home. You can remove the current heating system that you do have in your house now that is contributing to the problems that are happening around the world today. So let’s take a look at, how do we do that?

We would come into your home, assess, look at what’s going on in the home. You’d need to have the proper load calculations done on your home. I always suggest to people, let’s seal up the home, let’s look at the envelope, let’s look at the windows, let’s look at the insulation. Let’s look at what we can do to make the home tight, to reduce the amount of heat leakage that would go to the outside of the home.

With basic physics, you put an ice cube on the table and it will melt. Why is that? Warm air goes to cold. So if the warm air can leak from the inside of the home to the outside of the home, we don’t want that happening. So we look at all those factors, we look at what type of heat pump can heat your home.

With heat pump technology today, these manufacturers are striving and striving on cold climate air source heat pumps to heat your home when these ultra-low temperatures are coming; minus five, minus 10, minus 15. I’m seeing heat pumps now at minus 15 degrees that are giving you a hundred percent efficiency. So the advancement of the heat pump technology is unbelievable today.

The other thing that you’ve really got to look at too, and consider, is when I’m burning an oil furnace in my home and the gases that are just escaping, maybe into the basement, or escaping into the attic, that you could maybe have a leaky flue, or an unsealed combustion chamber where these natural gas fumes and oil fumes are going into my house… What is the quality of the air that’s in my home? I mean, we’re really not opening up windows in the winter time to let fresh air into the home, so the heat pump doesn’t have…we’re not burning any of these fuels. So we’re contributing really to the quality of the air in your home too.

So I really think that this technology is moving very, very fast right now into the world, and into homes in the United States right now. So if you’re considering a greener way to heat your home, you’ve got to be looking at these ideas.

What Is a Heat Pump and How Does It Work? (Video)

Mike Cappuccio talks about heat pumps and how they work to both cool and heat your home with a high-efficiency, variable inverter.

I’m Mike Cappuccio, the founder of N.E.T.R., and today I’m here to talk to you about “what is a heat pump?” Well, basically it is an air conditioning system with an additional component that is added.

So when you look at a central air conditioning system that you might have in your home, it’s made up of four different components. You have an evaporator coil, an expansion valve or a metering device, a compressor, and a condenser. The compressor and condenser sit outside the home and the evaporator and the metering device sit inside the home. Okay, so when we have that system and we run that system, cold air comes out into the home and the warm air goes over the cold coil, and it gets extracted to the outside of the home. So if you go outside the home, you’d feel warm air coming out of the condenser coil.

Now, when we use the heat pump side of this, and we put the thermostat to heating mode in the wintertime, we activate the reversing valve, which basically makes the air conditioning system a heating system now. Now inside the home, we still have the evaporator coil, but that becomes a condenser coil. The cold air runs over the warm coil and the cold air gets extracted to the outside of the home. So when you go outside the home, you feel the cold air coming out of the condenser coil, which is now what we call the evaporator coil, that sits outside the home. So it’s really an air conditioning system with the reversing valve added for the heating side in the wintertime. It’s as simple as that.

N.E.T.R., Inc. Clean Heat Seminar 2021

Mike Cappuccio, founder of N.E.T.R., Inc., gives a seminar on clean heating, also known as Air Source Heat Pumps, and how to optimize your home for the greatest heating and cooling efficiency.

Replacing a Central Air System with a Heat Pump (Video)

Mike Cappuccio talks about replacing a central air system with a heat pump by utilizing your existing ductwork, but converting it to a ducted heat pump system.

I’m Mike Cappuccio, founder of N.E.T.R., and today I’m here to talk to you about an option of replacing your central air conditioning system with the Mitsubishi heat pump system. Now you’re probably saying to yourself, well, why would I want to do that? I have an air conditioning system. Let’s say it’s 20 years old, and your air conditioning system is up for replacement. It’s gone through its life expectancy and it needs to be replaced now. So now we’re sitting there wondering, “oh boy, well, what are my options? What can I do?”

Okay, so one of the options I want to present to you today, that a lot of people just don’t think about, is this. Let’s say you have radiators in your home, or you have baseboard in your home, and you just have a central air conditioning system that’s either in your attic or your basement.

Okay. So it’s only just being used for air conditioning. You have existing duct work in the home. Well now with today’s technology with hyper heat, you can replace the air conditioning system with an air conditioning system and a heating system. So what does that mean? Okay. So we’re putting in a heat pump, is what we’re doing. We’re not just putting in an air conditioning system.

In my previous video, I explained to you what the difference was between an air conditioning system and a heat pump. Well, now what we’re going to do is install this heat pump into your home. And basically we take the air handler route. That’s either in the basement or in the attic, replace it with the Mitsubishi air handler. Put a condensing unit outside that can do heating and cooling. And now you have the ability to heat and cool your home with the existing ductwork that was already there from the air conditioning system.

So you can either use this as an auxiliary heating system in your home, and put integrated controls in with it, and basically use that system above certain temperatures to heat your home, which would allow you to lower the carbon footprint of gas going into the air, etc.  Or you could heat your home full time with this if you wanted it to. And we’ve even done this where we’ve taken boilers out and taken oil systems and gas systems out of homes and just use the Mitsubishi system to heat the home. So it’s really an alternative that you should be looking at when it comes to replacing your existing central air conditioning system.

Heat Pump Rebates and Financing (Video)

Mike Cappuccio talks about rebates and financing options that are typically available to homeowners through state-run energy agencies and ductless installers.

I’m Mike Cappuccio, founder of N.E.T.R., and today I’m here to talk to you about rebates and financing for heat pumps for your home.

So, a lot of people ask me about this topic, “How do I go about doing rebates? How do I go about doing financing in different ways?” So, if you are considering a heat pump for your home and you don’t think you can afford this, this is something that you need to talk to an installer like us about, because we can help guide you through this process, because we know these programs, we work with these programs every day.

When we look at rebates, rebates are coming from all different angles right now. We’ve got Mass Save out there who’s got a very aggressive program for anything from installing a new system to changing out a system. We’ve got multiple municipal electric companies now in the towns where Mass Save was never available that are jumping onboard with multiple rebate programs. I’ve seen probably at least 20 to 30 municipal communities now that have come onboard with the rebate processes where they never had that before.

The next thing is the Mass CEC is involved now in the heat pump program as well. If you’re looking to replace an existing system in your home and remove a natural gas or oil system from your home, there are certain rebates through those programs.

And then, when we get into the financing options. Mass Save now has a 0% for seven years. We work with this very closely through the PATH Program that we’re involved in with N.E.T.R., where we can help you with these particular financing options. We’ve worked with multiple different banks on how to get these funds to you. But it’s a 0% for seven years for the heating system.

So again, if you think that you can’t afford this system, you definitely need to reach out and let us help and guide the way to show you all of these different options in rebates and financing.

[Disclaimer: Rebates and financing options change, and vary from state-to-state. Check with N.E.T.R. or your local installer to see what’s available now in your community.]

Heat Pump Myths (Video)

Mike Cappuccio talks about common heat pump myths, including that they create their own heat, and that they can’t heat in very cold temperatures.

My name is Mike Cappuccio. I’m the founder of N.E.T.R., and today I’m here to talk to you about some of the myths about heat pumps.

The first myth I want to talk to you about is a lot of people say that heat pumps create heat. Well, they don’t really create heat. What they do is they take heat and they move it from one space to another. Example, they take the heat and they move it outside or they take the cold there and they move it outside, and they move it from one place to another.

Now, with the gas furnace, you do create heat inside the home, because that has a flame and it is burning inside of the home. So with the actual electric heat pump, you’re just taking the heat from one place to another, putting it outside or putting it inside, doing what you’re doing with that.

The other thing people say is heat pumps don’t work in cold temperatures. Now that is one of the biggest myths that I’ve ever heard in doing this in 32 years of businesses, that they don’t heat in cold temperatures. Well, they do. We’ve proven this.

We’ve been working on this for the past 15 to 20 years where we do have heat pumps that heat down to minus 13 degrees (F). We have multi-zone systems that heat down to full heating capability at five degrees. And we have done these in homes as a full source of heating. The older heat pumps basically had a condenser that sat outside, maybe an air handler that might’ve sat in the basement or the attic. And a lot of these heat pumps didn’t heat at cold temperatures, and they had to use what was called a backup source of heat. And you’d look at the thermostat and you’d see the light on below 32 degrees, and it would say “auxiliary heat is activated”.

Well, what you are activating is basically like a toaster oven that would sit in your duct work and it was an electric heating element that would basically be heating your home. So you weren’t really heating the home with your heat pump, you were heating it with electric heat at that time. So they did not heat at that time, but now that’s gone away. We don’t use backup electric resistance heat in heat pumps anymore.

The third myth is that gas furnaces are more efficient than heat pumps. Well, I’m not going to say that gas is more efficient because I’ve seen instances where an inverter-driven heat pump at cold temperatures is much more efficient than gas heat. So when you look at an 80% furnace versus an inverter-driven heat pump, we’re right about the same efficiency when it comes to cost per BTU.

And when you look at the heating season in New England, we don’t really have a lot of extremely cold days. If you were to look at the heating hours of how long we actually have in the wintertime, it’s not as great as you think, below a certain temperature. So the pumps are super efficient at 17 degrees, 20 degrees. And we have a lot of days and a lot of hours we’re at those temperatures, where we can be more efficient than a gas furnace.

The last myth that I want to talk about is that you can’t use other (heating) sources with a heat pump. Well, we’ve done many installations where we integrate a heat pump with an existing heating system. So what you basically do is you come in the home and you can put in a ductless heating and cooling system into the home and integrate it with the existing heating system. So above 20 degrees, you’re using the heat pump to heat your home all the time and below 20 degrees you can be using the fossil fuels to heat your home, depending on which system has more efficiency at those temperatures, because there are some gas furnaces that are very efficient, when you get into the 98% furnaces and things like that. In some of these older homes that do have some leakage in the home where you do have a higher heating capacity, you might need an auxiliary heating system or actually a backup heating system. So you can integrate both together. There’s many integration packages you can put in to use the two together.