At N.E.T.R., Inc. we’ve done thousands of installations, repairs, and maintenance calls for heating and air conditioning, and we pride ourselves on our quality work and customer service. Below, read a sample of our over 1000 online reviews, or check out our Google, Facebook, and Better Business Bureau reviews and see for yourself.
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Sample of Our Reviews
Everybody at NETR we dealt with was great. They did a great job installing our Mitsubishi mini splits. Every one of them was very knowledgeable and friendly. They all acted positively and promptly to all our requests during this installation, even to a couple of changes we made. The technicians left their areas of work neat and clean when they had finished. Everybody that we came in contact with respected the covid rules.Charlie G.
NETR’s price was lower than the one other company who we were considering. These installations are very complex and I wanted a company very experienced in this type of work. NETR does only Mitsubishi A/C – heat split installations and they do hundreds of them every year. I did not want a company that only installed a few every year. I would highly recommend NETR.
Extremely professional operation all around – the salesperson respected my time (and safety) during the initial estimate, the installer (and their subcontractors) arrived when promised, explained the installation process in detail, and kept an immaculate work area. They followed all COVID-related safety precautions. Will likely be using them for maintenance as well based on the installation experience. Recommend highly!Noam L.
Chip, Josh, and Ivan were amazing to work with to install a mini-split system. Chip was able to fit us in for a quote and helped us decide what our 3rd floor walkup condo needed.
Josh and Ivan were on-time all three days during the installation process, and calmly worked with me and my wife while we made their lives a little difficult about where we were placing the units.
We looked at 4-5 different contractors to do our mini-split installation and went with NETR because of their reputation, pricing, and service. Would absolutely pick them again.Franklin Y.
A friend recommended NETR and I’m very happy that I had them install our new Mitsubishi ductless heating and cooling system. Everyone that I met, Mike, Chip, Adam and Max were very professional. When we met and discussed the system that we wanted with Chip he showed us where the units would be placed, how the system worked and what the installers would do. Also, he didn’t try to upsell anything which I really appreciated. Before he drove away from our house we had a detailed quote delivered by email. Chip answered any further questions we had with prompt email responses.
Our installer Max did a terrific job. He arrived on the scheduled day of the installation and reviewed everything that he was going to do with me before starting. He worked quietly inside and outside our home. He cleaned up any areas where he worked, was very courteous, and answered all the questions that I asked (which were a lot). Frankly I was surprised that one guy could do everything he did in 3.5 days. From initial contact to job completion this is one of the best experiences that I’ve had with a contractor.Vic G.
The Gentlemen arrived at the stated times. They worked very quietly and at times did not know they were still in the attic except for an occasional sound of a tool. They cleaned up every day and one would not know they were there except for their trucks outside. Very neat. Kept to themselves and went about the installation professionally. At the end of each day they politely made it known they were leaving and what time time they would be back the following day. Prior to the final departure they explained the operation of each system and made sure we understood the operation of both systems. The two systems installed and running our much quieter than we expected. One would not know they were running except for the cool air in the house. Very quiet!!Brian K.
The NETR Inc team that came to install my equipment was on time, tidy, and very professional. They had to deal with some pretty challenging outdoor site issues because of our recent snow, but they didn’t complain at all. They cleaned up every spot they touched, and everything was completed perfectly to spec. And when explaining the tech, they were knowledgable and enthusiastic about it. I already like this system for heating, can’t wait for it to help me out in hot weather too.Mary M.
NETR installed a new ductless mini-split system in our quirky 19th century house, which is also sited on a tight off-street city lot. Job was completed on-time, to spec, without any problems at all. Everyone in the crew was easy to work with – communicative, flexible & personable. Thanks for a well-executed professional job!Walter S.
I had an evaluation of a gas furnace heating system performed by Brian. He was on time, kind and very knowledgeable about the system. After the evaluation he explained everything in detail and showed me how to use the thermostat. He answered all my questions thoroughly. My expectations were exceeded.Anthony C.
Ivan did an excellent job installing a mini-split heat pump system in my home. He used drop cloths to protect my carpets. He asked for my input on how the unit and conduit would be positioned. I gave thorough instructions on how to operate the system and how to fill out the rebate paper work.. The electrician also did an excellent job.Robert N.
We chose NETR Inc. to install our ductless AC units in our condo. Ivan, Christian and Alex arrived on time ready to work. You could easily tell from their discussions that they are experienced and have a great knowledge of the work that needs to be done. They work fast and together as a team to accomplish their job of getting your AC unit ready. They are also extremely friendly and courteous. It is a hard physical labor to do what they do. But I feel they enjoy their work and getting customers set up. I highly recommend NETR Inc and the team of Ivan, Christian, and Alex.Matthew P.
The team at NETR was great and extremely pleasant to work with. From sales to install, everyone was professional, friendly and experienced. We had a new heat pump installed in our ceiling to provide additional ac/heat to our living room area. We wanted a clean and hidden look and NETR was able to help us choose the right unit. They had install come out and confirm it would work, and within a week they were installing it. Excellent service, communication and craftsmanship. I would recommend them to everyone so far!!Joseph D.
We needed air compressors added to our system so we could have AC and heat pumps for the winter to help lower our propane bill. We had several companies give us estimates. We thought we wanted to go all electric and several companies quoted systems as we requested. Jesse Corso did a wonderful job explaining why all electric would be a bad decision and told us that N.E.T.R would not install one in our home because they thought it would be irresponsible. His knowledge on the process and ability to help us work out the best system within our budget was outstanding. We chose N.E.T.R because of his integrity. The quality of their service did not stop there. We had Sean Sullivan (electrician) Brian Burke and Joseph Herrick working on our system. The gentlemen were on time, had excellent communication, and were very respectful of our home & family. All three gentlemen were extremely kind to my children as they followed them around asking questions during our five day install. My five year old son absolutely adored Sean and loved seeing how things worked. My son requested a picture with him and told us he wanted to be an electrician just like Sean so he can help people. Through the entire process this company truly treated us like family and made the process easy & comfortable. We installed two Bosch compressors with heat pumps and cased A-coils so the system can switch to propane when the temperatures get low. We highly recommend this company and are very happy to know they will be taking care of us for years to come.Alexander G.