LG Home Comfort Solutions

Home Comfort Solutions by LG allows you to control your ideal temperature by cooling or heating an entire home or just a single room. Typically there is no tearing down of walls or altering a home’s appearance during the installation of a system by a trained HVAC contractor, like N.E.T.R. Inc. Different styles of indoor units, from wall mounted to concealed ducted, provide options for integrating into the home’s design with as minimal impact as possible.

The cooling experts at N.E.T.R. Inc. have the knowledge and tools needed to select, install, and maintain your air conditioning system. With a ductless mini-split air conditioning system, you can achieve complete temperature control, better indoor air quality, and lower energy bills.

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Whether it's heating or cooling, LG Ductless Systems can turn any room, zone or your entire New England home into an oasis of comfort.

Why N.E.T.R. Inc.?

  • Elite residential and commercial HVAC expertise, led by our highly recognized founder
  • We are the largest ductless contractor in New England with hundreds of ductless system installations
  • Highly trained and certified techs that do it right the first time
  • Customers praise our process of giving you a clear roadmap and doing exactly what we say we are going to do at the start of the project
  • National speakers/thought leaders on energy efficiency and ductless systems
  • Reasonable maintenance programs that keep you safe and save money in the long run
  • Ask about our customer satisfaction guarantee

How Does a Ductless Cooling and Heating System Work?

Mike Cappuccio, owner and found of N.E.T.R. Inc. explains how a ductless heating & cooling system works.

A ductless air conditioner, which is also known as a mini-split system, incorporates two main components. The first is a cooling unit mounted to an interior wall, and the second unit is located outside of the home or business. Refrigerant and electrical lines connect from the exterior walls to the indoor wall-mounted cooling units. Two refrigerant lines run between the two units; one line delivers electricity while the other removes condensate (water). The outdoor unit includes an inverter-driven heat pump that cools refrigerant and sends it inside to an air handler via small lines. A wireless control unit allows you to adjust the temperature, fan speed, and more with the touch of a button.

What to Expect with a Ductless Heating and Cooling Installation?

Mike Cappuccio, owner of N.E.T.R. Inc. talks about how long it takes to do a ductless system installation, what a homeowner can do to help, and some things that can affect the timing of the installation. At N.E.T.R. Inc., we pride ourselves on excellent customer service, and we want to provide you with the best possible experience, even in the best of times.

These days, with the risk of COVID-19, we are especially careful to follow all CDC and Massachusetts state guidelines, and we want you to know exactly what to expect from the day you schedule a consultation until the day you receive your final paperwork and are relaxing in the comfort of your new heating or A/C system, and how we’re working hard to keep you safe.


You can call us at 781-933-6387 or use our website to schedule a consultation. You’ll receive a prompt reply, and an email confirmation of your appointment, along with information about our COVID-19 protocols.


Our comfort consultants are all equipped with PPE (Personal Protective Equipment) including masks. They will practice “social distancing”, and any equipment that we bring into your home is sanitized prior to entry. We will also show you marketing materials digitally, on a tablet or other device, to prevent any possible spread of germs through paper flyers, etc. (bonus – it saves trees by using less paper too!)


We will send the contract to your phone or computer, and you can sign the contract digitally — no pen or paper required. Any equipment required for your installation is shipped to our warehouse, not your home, and we assemble and sanitize your equipment for you.


On the day of your installation, a warehouse attendant loads the installer’s truck with your equipment. All trucks are individual to your installer, and are not shared between installers. Your installer will arrive at your home wearing PPE including mask, Tyvek suit, gloves and booties, where they will complete your installation as quickly as possible and sanitize all equipment before leaving.


Following your installation, you will receive all follow-up paper work in the mail, including any warranty certificates, referral coupons, a customer quality audit, and a thank you letter from N.E.T.R. Inc.


The final step is for you to enjoy your newly installed heating or A/C system. At N.E.T.R. Inc., it’s all about your comfort, and you can rest knowing that we’ve completed your installation in the safest way possible, with your protection and comfort in mind.

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Where We Do It

From Tudors to Colonials to split-level homes and more, we’ve installed ductless HVAC systems in all types of single-family homes, condos, brownstones and apartments in and around the Boston area.