Benefits of Hiring a Mitsubishi Diamond Contractor
Throughout the United States, only about 3,000 HVAC contractors have qualified for the Mitsubishi Diamond program. The program ensures that participants get top notch training in how to select, install, and service ductless systems for both residential and commercial clients, but the program also monitors contractors' marketing, training, service, sales, and customer satisfaction to ensure they are providing their customers with the very best products and services in the industry.
In other words, Mitsubishi knows its products are designed to be efficient and extremely high quality, but the company wants to ensure those traits are mirrored in its contractors. To make that possible, Mitsubishi requires its Diamond Contractors to meet select criteria in a number of different categories.
When you hire a Mitsubishi Diamond contractor, you reap the following benefits:
- Professionals who are up to date on the latest technology and practices
- Knowledgeable HVAC contractors who can answer your questions
- Tidy and professional workmanship
- Guidance choosing the best ductless system for your home or commercial building
- Information about environmental programs and rebates
- Quick, expert installation
- Extended warranty — for instance, with the M-series ductless system from Mitsubishi, the typical warranty is a five-year limited warranty but when you work with a Diamond contractor, you receive a seven-year warranty
Tiers of Perfection
In 2016, Mitsubishi rolled out three tiers. Prior to this shift, there was only one level of Mitsubishi Diamond contractor, but now, contractors can earn one of the three following designations:
- Diamond Contractor
- Preferred Diamond Contractor
- Elite Diamond Contractor
To reach any of these levels, HVAC companies have to meet a number of requirements. At N.E.T.R., Inc. we are Elite Diamond Contractors. That means we meet the highest level of criteria set by Mitsubishi. To reach that level, we do the following and more:
- Send our service technicians to two-day residential product training.
- Complete advanced residential service training.
- Attend off-site factory training with our service technicians.
- Have our sales and services staff regularly complete e-learning modules from Mitsubishi.
- Register all Mitsubishi purchases with the company to ensure you receive an extended warranty.
- Register at least 125 units per year to maintain Elite Diamond status.
- Respond to customers quickly — when customers reach out online or over the phone, we often address their concerns within 15 minutes, and we always make appointments to come to customer's homes as soon as possible to help them decide which unit is best for their space. Mitsubishi tracks response speed to ensure that companies with Diamond Contractor status are providing quality service quickly.
- Provide information on our website so you can learn about Mitsubishi products from the comfort of your home, as you look for the best heating-and-cooling products for your needs.
- Help our customers apply for financing through the finance company registered with Mitsubishi.
- Offer a 12-year labor warranty after installing a Mitsubishi system.
- Connect Mitsubishi approved HVAC system software from a third-party vendor to ensure that you can run your system easily and control zones separately.
- And more
What Is Mitsubishi Electric Trane HVAC US?
The Diamond Contractor program is run through Mitsubishi Electric Trane HVAC US (METUS), and in the past, it was run by Mitsubishi Electric. Part of the Mitsubishi family, METUS was formed in 2018. A 50-50 joint venture between Ingersoll Rand PLC and Mitsubishi Electric US, the company is the leading provider of ductless heating-and-cooling systems and variable refrigerant flow (VRF) technology in the United States and Latin America.
The company supports the following brands: Mitsubishi Electric Cooling & Heating, Trane®, Mitsubishi Electric and American Standard® Heating & Air Conditioning, and Mitsubishi Electric. It is committed to using technological advancements to deliver comfort and efficiency to commercial and residential buildings. If you want one of these brands of heating or cooling systems in your home or office, you should work with a Diamond Contractor, and for the very best results, you should choose an Elite Diamond Contractor.
As an Elite Diamond Contractor, we can help you choose and install the right ductless heating and cooling system, and we can ensure that you receive the quality workmanship and service that you deserve when making this type of investment. Whether you want enhanced comfort for your home or office, our team along with Mitsubishi products can provide that for you. To learn more or to get a quote, contact us today.